Sunrise Heatin g and Air Company , I called them for a non working a c unit . They scheduled me for the next morning and arrived promptly on time, Clint was very professional, knowledgeable, polite. He explained the options that were available and what each one did, Had my unit up and running in a short period of time, running and cooling better than it ever has 5 stars
Look no further! Use Cases and Deployment Scope - Birdeye has been great for getting patient reviews from our patients after their visit. Birdeye has great customer service and has been smooth working with them. Pros - customer service -communication -response time Cons - Being able to have reviews left on Yelp. Likelihood to Recommend - Very well suited for anyone in the service industry. Most Important Features - reliability -customer support -timeliness Return on Investment - positive impact Alternatives Considered - Lighthouse 360 - Birdeye is competitive however there are other resources out there that bundle more than Birdeye does. Other Software Used - Demandforce, Dentrix
Review Management Pros: The automated responses are customized and automatically deployed based on responses. Cons: Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond. Overall: Platform is fairly easy to use. If you have issues, your account rep will generally be able to help you or set you up with support that can assist.
The customer service at Birdeye is a "10". Swati is very knowledgeable and was able to onboard my 2nd company with ease, providing a tutorial that allowed me to maximize the benefits of Birdeye with auto responding to reviews as well as customizing them. She also helped me with sharing my reviews on Facebook, Twitter and Linkedin. GREAT EXPERIENCE!
Great Product Pros: Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business. Cons: Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product. Overall: I have experienced a positive relationship with Birdeye. They are readily available when I have questions and they are making me aware of what other products are available should I need them.
A game-changer for our company Pros: Birdeye and its easy integration with Salesforce has been a game changer for us! It is so much easier for our employees to get feedback right after their interactions. We have been able to increase the number of reviews and variety of review sites for our organization with ease. It has been time saving and wonderful! Cons: There are only small things in building templates that I would like to be able to do design-wise. Would like more options for templates to have different headers or branding than others. Would like the Salesforce integration to offer the user more than one choice of Get Feedback button Overall: Overall, we LOVE IT. Our staff find it easy to use by being integrated with Salesforce. I like the ease of being able to chat with the consumer when they leave a review as well as the monitoring so I do not need to manually check sites. Also love the ability to switch our review sites easily.
It works Pros: Easy to use and I get notified of reviews instantly Cons: The mobile app capitalizes each letter so typing on the app isn't my favorite to respond to reviews Overall: Pretty solid so far. Just what I was looking for
Birdeye is great Pros: Makes it easy for the on-site teams to request reviews in bulk or one off situations. Cons: I do not have any cons for Birdeye, at this time. Overall: Great from start to finish. The sales rep that helped us was stellar. The on-boarding specialist was very fun and helpful. Our account rep is kind and fast to respond.
Birdeye is an evolving platform that grows with you and provides you with a highly communicative team Use Cases and Deployment Scope - We use Birdeye to manage our location business profiles as well as solicit NPS survey data as well as reviews on Google and Facebook. Our main goal with Birdeye is to increase our brand reputation as we expand and grow throughout the United States. We also utilize Birdeye's ticketing tool to make sure we resolve problems that arise through reviews/NPS feedback at our clinics. Pros - Location management -Onboarding -Taking suggestions and updating features on Birdeye -Communication Cons - Smarter AI for NPS feedback (already changing) -More customization on the API between CMS like NextGen and Birdeye -Assigning a ticket to two people Likelihood to Recommend - I've had a wonderful experience with Birdeye. We are still in our onboarding phase, and it has been a very pleasant experience. The team responds quickly to concerns, is quick to resolve problems, and is quick to implement the changes/additions you need. I've enjoyed the platform dashboard--everything is very easy to use and understand. Most Important Features - Review solicitation -NPS survey feedback data -Location management -Insights--understanding where our low-hanging fruit lies Return on Investment - We've rolled out passive review solicitation, which has brought one of our clinics to a 5-star Google rating in 2 weeks -Have seen an increase in reviews we've received from clinics -Have been able to improve response time/ensure response when negative feedback or a negative review is given Alternatives Considered - Podium - We were on Podium prior to Birdeye. Birdeye obviously has more features than Podium did. We were able to consolidate our listings management and review solicitation into one platform with Birdeye, and at Podium we couldn't do that. I wasn't here for the onboarding onto Podium, but the onboarding with Birdeye/communication, in general, has been superb. Podium let us change/update/add NPS scores when they weren't captured correctly, and unfortunately, there is no easy way to do this with Birdeye. Other Software Used - CallRail, Trello, Yext