CUSTOMER HEROES Meet the top customer experience leaders

Learn how these experts provide unparalleled
customer experience, fuel growth, and make
their business the best.

Jim Mizes feeds business growth with customer happiness

Jim Mizes puts the voice of the customer at the
center of building formidable brands like Blaze
Pizza, Freebirds, Jamba Juice and Noah’s Bagels.

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Jim Mizes
Meet the other heroes
Holly Carroll Tile
Holly CarrollVP, CS & Call Center OpsDavid’s Bridal

Holly Carroll transforms people, processes and technology to deliver magical moments.

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Ken Norquist Tile
Ken NorquistDigital Marketing ManagerAxia Women’s Health

Ken Norquist commits himself to constantly improve the patient experience.

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Claire Pickens
Claire PickensSenior Director of OperationsTHRIVE Affordable Vet Care

Claire Pickens streamlines processes to ensure she and her team care for every pet.

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Sarah Eisenbeisz Tile
Sarah EisenbeiszDirector of MarketingKitchen Tune-Up

Sarah Eisenbiesz transforms experiences for America’s kitchen remodeling franchise system.

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Walt Weisner Card
Walt WeisnerChief Operating OfficerBlueJeans

Walt is one of the pioneers of customer
experience in the SaaS industry.

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Bobby Brown Card
Bobby BrownGlobal Head of SuccessMessageBird

Bobby Brown puts customers first and builds first-class teams that soar to success.

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Scott Hansen Card
Scott HansenSenior Director, National Sales CenterExtra Space Storage

Scott Hansen brings an innovative and data-driven approach to customer experience.

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Card Laura Carroll
Laura CarrollSenior Manager, VOCBrother International

Laura leads a comprehensive Voice of Customer program to solve consumers’ challenges.

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Ashley Cash
Ashley CashSR Manager of CXGlobelife

Ashley Cash bridges the gap between the voice of the customer and customer experience.

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Ash Eldifrawi
Ash ElDifrawiCMXOAspen Dental

Ash leads the evolution of CMOs to CXOs in a world where experience is king.

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